Common Queries

Return and Refund Policy

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Thank you for shopping at Aaliyah's Aura.

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If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

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In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days.

• The goods are in the original packaging.

• The goods are unused.

• The goods are faulty.

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We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: aaliyahsaura@gmail.com

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